Our Philosophy of How to Provide Internet Service:
When we started this adventure, we took time to survey what the pricing structure was for wireless internet service providers
in 4 large cities. Those cities were Denver, Albuquerque, Phoenix and Salt Lake City. We knew what the pricing was for the
local Delta County providers, but we considered the pricing to be high and the bandwidth provided to be low. After doing this
review, what we found is that the prices for wireless internet were much lower in these 4 cities than what was currently being
charged in Delta County. We felt very strongly that eventually there would be more competition in the future from phone
companies, other providers and at the time there were rumblings about DMEA looking at fiber internet service. Why then
should any wireless internet service provider charge higher than normal pricing when in the future we would have to lower
those prices to stay competitive with new competition.
Instead we took the pricing from these 4 cities and we created a spreadsheet that provided us with an average of what was
being charged for the different speed packages. We took these averages and that is what our pricing is based on. We want a
long term business that can provide internet and phone service to our customers over the long term, not just for a few years.
We felt that if these companies that operated in the large cities could operate a profitable business with the lower prices, then
we should be able to operate profitably with the lower prices as well.
The one big difference between providing internet service in Delta County and the Western Slope in general vs the larger cities
is the cost to us to have dedicated wholesale internet bandwidth coming to us. In the larger cities, the cost of that bandwidth
to the internet service providers is lower. However, we felt that that would come down over time here as well and if we were
successful with adding more customers that our costs would come closer to parity over time. Only time will tell for us, but we
are still basing our pricing on what we have learned from looking at these 4 cities.
We are committed to being one of the most affordable internet service providers in Mesa & Delta Counties. However, in order
to do that, we need to keep our expenses and overhead low and we need to operate very efficiently, otherwise we would have
to raise our prices as well. That is why we have decided that we are not going to try to compete with some of the larger
companies that provide 24/7 phone and technical support, free on-site support, and other expensive overhead killing activities
that some larger companies do.
Instead we promise to give each of our customers the best pricing we can, for both internet and phone service, while keeping
our overhead low. This of course means that we probably will never have 24/7 support for free or free on-site on-call support
or even having someone on the weekends answering phones. However, when we talk to most of our customers, they would
much rather have the best price possible with great internet service, at the expense of knowing that they will not be able to
call us after hours or on weekends and get a live person answering the phones during those times.
Obviously now, 4+ years later, DMEA has announced their new plans to provide internet service (fiber to the home). We
recognize this and knew that it would eventually be coming from someone. However, we also realize several things. It is going
to take years for this new effort to take place. Getting fiber to the most rural areas will probably be the last areas served.
DMEA will have a much higher overhead than we will with huge expenses in the investment of installing fiber. They are also
using government grant money to build part of this fiber network. We believe that our pricing is basically in line and that we
will be competitive with what DME offers. Finally, if we have earned your trust as a customer and provided you with good
service and we are at price parity or better, we don't believe most people will change unless they have a specific reason to
Why doesn't Adaptive Internet not have a 1yr, 2yr, 3yr, etc Contract with new customers?
Quite simply as consumers ourselves, we hate contracts. We believe that a company should earn the right to provide a service
and you shouldn't be locked into something from the begining that you don't even know if it is going to work properly or not.
Many companies use contracts to lock you in so that you can't leave to their competition. They also lock you in so you can't
leave when there service is poor. We think that is completly wrong and we would even advocate that contracts for
communications and internet services should be illegal.
We are not going to play those games. Quite simply you can fire us as a service provider any time you want. If for some reason
you are unhappy with our service or simply don't want it anymore, you can cancel at any time with no penalty or additional
Bandwidth Availability (The famous "Up to ??Mbps Clause"):
All internet service providers provide internet plans based on a specific speed, usually specified in "Megabits per second -
Mbps). Adaptive Internet is no different. We have different speeds plans available for both residential and business customers.
In addition, all internet service providers, including us, also specify those plans as "Up to xxMbps". Meaning that you are
subscribing to a plan based on a speed and the companies are telling you that your speeds will be up to that speed.
However, this is where the difference comes in with our service. A lot Mesa County and Delta County Internet Service Providers
are only actually providing a small percentage of the plans speeds to their customers.
We set the speeds on the radios that we install so that they will actually peak out at the plan speed selected. As an example,
lets use a plan speed of 15Mbps as an example. We make sure that coming from our radio at your location to your router you
will see peaks of 15Mbps. It doesn't necessarliy mean that you will always get 15Mbps, there will always be some variation due
to weather, atmospheric conditions, interference, Heavy usage times, etc. However, when you run a proper speed test (Please
see our Technical Support page for how to properly run a speed test), you should see between 70 to 100% of that speed on a
normal basis, with most of your speed test running above that average. What this means for our 15Mbps plan is that you
should see speeds ranging from 10 to 15Mbps with most of the time operating in the 12 to 15Mbps range.
Phone / Customer Support:
Adaptive Internet has someone answering the phone from 9am to 5pm Monday through Friday. There is usually a break in the
middle for lunch. Our phone system provides an automated attendent that provides the option to directly dial an extension or
to go to Customer Support. We only have at most a couple of people answering phones during these times. That goes along
with our companies philosophy of keeping our expenses low.
If you call and someone doesn't answer the phone during these times, then you will be given the opportunity to leave a
message. This will happen if the person answering the phones is on the phone with another one of our customers. Please leave
a message, as all calls to our office number are tracked, logged and we do return calls as soon as the person answering phones
is able to call back.
Please be patient if you leave a message and give us a reasonable time to call back. Leaving multiple messages only tends to
slow down the process of returning your call as well as calls from other customers.
Also, please do not call or text our cell phones as the primary means of communicating with us. Questions and problem solving
will get handled much faster if you call our office number and talk to the person answering the phone or by leaving a message
Many times we don't get a chance to listen to our personal cell phone messages or look at personal text messages until later
that night or even in the following days depending on how busy we are. Calls to the office phone number are always given
priority over any directly placed calls or texts to our personal cell phones.
We do not have a dedicated Technical Support person available at the office for just answering technical questions. Again, in
keeping with our philosophy of keeping our expenses and overhead low, all technical questions need to first go to our Customer
support person answering the phones and they will get the technical questions to the appropriate person so they can call each
customer back as soon as possible. Our Technical Support individuals are also involved in tower work, customer installs,
network support and other activities. We try to return all calls with technical questions within 1 business day.